You can start a return from Wrongclub Return Portal.
Customers may return a product within 14 days. The 14-day period starts from the day the consumer accepted the product.
Returned items will only be accepted in their original resalable condition - unused, with original tags and labels and packaging if applicable. Return fees are covered by the customer.
We will refund you the costs to the same Bank / Credit Card account from which we received the payment within 10 business days after receiving the parcel back. Please note that if you chose a delivery method other than the
least expensive, we are not required to refund the cost which exceeds the costs of the least expensive delivery method.
By placing an order, customers establish a commercial relationship with Wrongclub and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to
causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver, refusal at custom clearance on orders shipped outside EU), or if the customer refuses
to collect the parcel, the parcel will be returned to the sender Wrongclub in Ukraine at customer’s expense. The expense includes shipping costs and any duty and tax fees. The amount will be deducted from the total amount of the
order to be refunded. Customers are obligated to cooperate and respond to any questions and issues during the return process within 14 days to be eligible for a refund.
*The return may not be possible in case of participation in a "First order gets it for free" contest or contest of a similar nature. This rule is needed to make participation fair for every customer. All sales during the first minutes
of the drop are final and can be returned only if there is a serious issue with the order. Wrongclub customer support reserves the right to decide for a refund in that case.
Wrongclub team stands for the quality of Wrongclub products and will make sure to resolve any issue if such happens.